Frequently Asked Questions

We’re excited to have you on board! We offer our services exclusively to our partner companies. If you want your company to be a part of Mealo, simply email our support team at: join@mealo.city. Currently we’re only offering our services to offices with 50 employees or more. Once your company is registered, you will receive a link to the registration page and you can signup using your email and phone number.

We offer a number of services to corporate offices around metro Vancouver. To join, send us an email at: corporates@mealo.city and our corporate team will be in contact with you soon.

There could be various reasons for a failed payment transaction. To get the details of why your payment has failed, email us at: support@mealo.city. Keep in mind that your is not placed if you have received this message. If you wish to place an order after fixing the problem, text back your order again.

Sometimes our text messages are bounced back by our network providers. Simply text MENU to Mealo number and we’ll text you the menu. Keep in mind that we don’t offer menus on weekends and stat holidays.

For the meals that qualify for certain dietary restrictions, we put a clear note in the description of the meal. You can see this by following the link below our daily menu. For meals that do not have a clear indication of the dietary restriction option, we cannot guarantee the ingredients used for the preparation the food. Our nutrition program team are trying hard to include more meals that can be enjoyed by all our customers. If you have questions or doubts about certain foods, you can always ask our team at: meals@mealo.city.

Calorie counts are either provided by the restaurant or are calculated based on the ingredients used.

Yes. If you want to order multiple meals in one day, simple write the quantity of the order followed by the order letter. You can use ‘+’ sign to add multiple categories. For example, if you wish to order 1x A dish and 2x B dishes, simple text: ‘1A+2B’. If you want to order 3x C dishes, simply text: ‘3C’.

Yes. If you want to order multiple meals in one day, simple write the quantity of the order followed by the order letter. You can use ‘+’ sign to add multiple categories. For example, if you wish to order 1x A dish and 2x B dishes, simple text: ‘1A+2B’. If you want to order 3x C dishes, simply text: ‘3C’.

We will send you a text message once your lunch has been delivered with the type of meal you ordered.

Depending on your office location, our drop-off time ranges between 11:45am and 12:30pm.

We’re sorry to see you leave. You can opt-out of the service by simply texting STOP to Mealo number. If you ever change your mind, you can resume the service by texting START.

Yes. If you wish to fully delete your account, send our support team an email at: support@mealo.city.